Your service agent solved requests
With one mouse click.

Your service agent solved requests<br><span>With one mouse click.</span>
OMQ Assist

OMQ Assist helps your agents respond blazingly fast. It is integrated into your existing ticket system. When opening a ticket, the software reads the email automatically and immediately suggests the appropriate solution. With a simple click, the system assembles a reply mail that can be sent immediately. With every new ticket, the software keeps on learning.

Use intelligent assistant

Understands emails

Can artificial intelligence read emails faster than a person? Absolutely. OMQ Assist reads your customer's email as soon as the ticket is opened and creates a suitable answer to the question at the same time.

Always the right solution

OMQ auto-completion is the navigation system for your service. How does it work? In the background, OMQ learns relevant terms of the knowledge database and thereof generates an interactive map. With auto-completion, your customers are then guided to the right solution.

Preview where it belongs

Here a pop-up, there a pop-up. Agents click their way through endless expanses of service tools. Not with OMQ. OMQ Assist displays the preview directly in the response field as soon as you move the mouse over an answer.

System integration

You already have an existing ticketing system ? No problem. OMQ can be integrated without any problems. If your used system is not included, please do not hesitate to contact us.

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Integration DB Connect

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In addition to OMQ Contact we also use OMQ Assist. Managing questions and answers in the interface is very easy.
DB Connect - Kathrin Bergmann,
Customer Service Manager
More on the case study

Adapts

Regardless of which ticket or help desk system you use, OMQ Assist adapts to your workflow.

Most productive agents

Your agents will seem like superheroes when they answer twice as many requests with OMQ.

Consistent quality

No matter who answers in your team, the answers to your customers always have the same high quality.

Free trial version

With only little effort you can reduce your service volume by half.

  • 14-day trial

  • Simple setup

  • Can be cancelled at any time